Privacy policy

At Scentaora, your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our brand on social media platforms such as Facebook, Instagram, and others.

By using our website or purchasing our products, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order, contact us, or sign up for updates, we may collect:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely through third-party providers)

b. Non-Personal Information

We may collect non-identifiable data such as:

• Browser type, device, and operating system

• IP address and location (approximate)

• Pages visited, time spent, and referring links

This helps us improve your shopping experience and website performance.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders

• Send order confirmations and tracking updates

• Respond to your inquiries or requests

• Improve our website, products, and customer service

• Send promotional offers, updates, and personalized ads (only if you opt in)

• Prevent fraud and maintain website security

3. Sharing of Information

We respect your privacy — your information will never be sold or traded.
However, we may share it with trusted third parties for specific purposes, such as:

• Payment processors (to securely complete your purchase)

• Shipping partners (to deliver your order)

• Advertising platforms (such as Meta, Google, or TikTok, to show you relevant ads)

• Analytics providers (to understand website traffic and user behavior)

All partners are required to handle your data securely and use it only for the intended purpose.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences

• Improve website functionality

• Analyze traffic and engagement

• Show personalized ads on social platforms

You can disable cookies in your browser settings, but some features of our website may not function properly without them.

5. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

All online payments are processed through secure, encrypted gateways, and we do not store your full credit/debit card details.

6. Your Rights

You have the right to:

• Request access to your personal data

• Ask us to correct or delete your information

• Unsubscribe from marketing emails at any time

• Withdraw consent for data processing (where applicable)

To exercise any of these rights, contact us at [insert email address].

7. Data Retention

We retain your information only for as long as necessary to:

• Fulfill your orders

• Comply with legal obligations

• Resolve disputes

• Improve customer experience

When no longer needed, your data will be securely deleted.

8. Advertising and Marketing

We may use your information for personalized marketing through:

• Facebook/Instagram Ads

• Google Ads

• Email or SMS campaigns

You can opt out of marketing messages anytime by clicking “Unsubscribe” or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites.
Scentaora is not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before sharing any personal data.

10. Updates to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with a new “Last updated” date.
Your continued use of our website means you accept the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Brand Name: Scentaora
Email: scentaora@gmail.com
Phone: 0320 0320444
Instagram/Facebook: https://www.facebook.com/scentaora
Business Address: shad bagh lahore