Terms of Service

Welcome to Scentaora. These Terms and Conditions  govern your access to and use of our website, products, and services. By visiting our website or making a purchase, you agree to be bound by these Terms.

If you do not agree, please do not use our website or purchase our products.

1. Company Information

Scentaora is an independent perfume brand offering premium fragrances and related products.
Our goal is to provide long-lasting, high-quality perfumes inspired by luxury scents.

2. Use of Our Website

By using our website, you agree to:

  • Use it only for lawful purposes.

  • Not interfere with its security or functionality.

  • Not collect or misuse any content or data from our website.

You must be at least 18 years old or have permission from a parent or guardian to make purchases.

3. Product Information

We strive to display product descriptions, images, and prices as accurately as possible.
However, Scentaora does not guarantee that all product information is error-free, complete, or current.
Slight variations in color, packaging, or fragrance strength may occur.

4. Orders and Payments

All orders placed are subject to acceptance and product availability.

  • We reserve the right to refuse or cancel any order for reasons including limited stock, pricing errors, or suspected fraud.

  • Prices are listed in your local currency (or as shown at checkout).

  • Payments must be made through approved payment methods displayed on our website.

  • Once an order is confirmed, you will receive a confirmation email with details.

5. Shipping and Delivery

We aim to process and dispatch all orders promptly.

  • Delivery times may vary based on location and courier service.

  • Scentaora is not responsible for delays caused by shipping carriers, customs, or other external factors.

  • Shipping costs and estimated delivery times will be displayed at checkout.

6. Returns and Refunds

Due to the nature of perfume products, returns or exchanges are only accepted if:

  • You received the wrong product, or

  • The item arrived damaged or defective.

To request a return, contact us within 7 days of receiving your order.
Refunds (if approved) will be issued to your original payment method after the returned product is inspected.

7. Promotions and Offers

Promotional codes, sales, and discounts are subject to terms specified during the offer period.
Scentaora reserves the right to modify or cancel promotions at any time.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Scentaora and is protected by copyright and trademark laws.
You may not copy, reproduce, or distribute any material without our written consent.

9. Limitation of Liability

Scentaora is not responsible for:

  • Any indirect or incidental damages from the use of our products or website.

  • Allergic reactions or sensitivities caused by perfumes. We recommend performing a patch test before use.

Your use of our products is at your own risk.

10. Privacy Policy

Your privacy is important to us.
Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Changes to Terms

We may update these Terms from time to time.
Any changes will be posted on this page with a new “Last updated” date.
Your continued use of our website means you accept the revised Terms.

12. Contact Us

For any questions about these Terms or your order, please contact us:

Email: scentaora@gmail.com
Phone: 0320 0320444
Instagram/Facebook https://www.facebook.com/scentaora
Business Address: shad bagh lahore